FAQ – Frequently asked questions

You can book your stay at Camping Vidor directly through our official website using the online request form, or by contacting us via email. After checking availability, we will send you a confirmation or offer with all details.

The booking is considered confirmed only after the deposit is paid within the indicated deadline.

No, Vidor Resort does not have a fixed price list.

Our rates are managed through a Revenue Management system and may vary depending on the travel period, availability, length of stay, accommodation type and current demand.

To receive the most up-to-date price, we recommend checking availability on our website or requesting a personalised quotation by email.

Yes, you can check availability and book directly on our official website. The system guides you step by step through selecting accommodation and dates.

To make a booking or receive a personalised quotation, we kindly ask you to use our website or send us an email.

As our prices vary depending on the travel period, availability and accommodation type, we do not provide quotations by phone. This allows us to check availability accurately and send you a complete and up-to-date offer.

Of course, we are always happy to answer general questions or provide assistance by phone.

Yes, to confirm the booking a deposit of 30% of the total stay amount is required, payable within 7 days after confirmation.

The booking becomes final only after the payment is received.

We accept several payment methods: cash, debit card, Visa, Mastercard, and bank transfer.
Bank transfers must be made in advance so that the payment is credited before departure.

The remaining balance is paid upon departure. If payment is made by bank transfer, it must be credited before check-out.

Yes, you can request changes to your booking, such as travel dates or the number of guests, provided the request is made at least one month before your scheduled arrival date.

All changes are subject to availability. We recommend contacting us as early as possible, especially during high season.

Yes, you can arrive before check-in time and access the campsite. You may wait in the common areas until your pitch or accommodation is ready.
Early check-in is not guaranteed and depends on availability and cleaning schedules.

Check-out must be completed within the scheduled time. If you wish to leave later, you can request a late check-out at reception during your stay.

Availability depends on occupancy on your departure day. If approved, an additional charge will apply according to the current price list.

If you arrive late, please inform us as soon as possible. Your booking remains valid and your accommodation will be kept for you, unless otherwise stated in the booking conditions.

Yes, additional guests can be added depending on the capacity of the pitch or accommodation. Please inform us in advance so we can update your booking accordingly.

Yes, a dog can be added after booking as long as the chosen accommodation allows it. Please inform us as early as possible.

In low season you can request a preference, which we try to accommodate. During high season, specific allocation is not guaranteed for operational reasons.

Yes, you can book without a credit card. The deposit can be paid via bank transfer within the deadline stated in the booking confirmation.

If you cancel more than 30 days before your arrival date, your deposit will be refunded, with a €10 booking administration fee deducted.

If the cancellation is made within 30 days of the arrival date, the deposit is non-refundable.

If you have any questions or special circumstances, please feel free to contact us. We will be happy to assist you.

If you leave before your scheduled departure date, the full amount of the booked stay must still be paid, even if you do not use all the booked nights.

We therefore recommend checking your travel dates carefully before confirming your booking.

Vidor Resort offers three main types of pitches:

Comfort pitches: approx. 50–70 m², suitable for campervans or caravans up to around 7–7.5 metres.
Maxi Comfort pitches: 80–120 m², suitable for vehicles up to approx. 9 metres.
XL pitches: the largest and most panoramic pitches, located in privileged positions.
XL pitches are the most popular due to their space and open views.

If your campervan or caravan is longer than 8 metres, please let us know when booking so we can assign the most suitable pitch.

The main differences are size, vehicle length and pitch location.

Comfort pitches are suitable for smaller campervans and caravans (up to around 7–7.5 metres) with an area of 50–70 m².
Maxi Comfort pitches offer 80–120 m² and are suitable for vehicles up to around 9 metres.
XL pitches are the largest and most panoramic, often in corner positions with open views and extra comfort.

If your campervan or caravan is longer than 8 metres, please let us know when booking so we can assign the most suitable pitch.

Yes, all pitches are equipped with up to 16 amp electricity connection.
Electricity is charged based on consumption.

Yes, you can also stay at Vidor Resort with a tent. A camper or caravan is not required.

Arrival with campervan or caravan is possible from 12:00 to 19:00.

Yes, all pitches have a drinking water connection.
Wastewater drainage is available on all pitches in summer, while in winter it is only available on XL pitches.

Yes, free Wi-Fi is available throughout Vidor Resort, including all pitches.

No, the HAPPY FAMILY package is not always mandatory.

It is required only in certain periods, while in other times it can be added optionally.

It includes access to the Aquapark for the whole family and the wellness area for adults (fitness area excluded).

Yes, awnings, gazebos and tents are allowed as long as they remain within the pitch and are used safely according to weather conditions.

Yes, dog fences are allowed as long as they remain within the pitch and do not disturb other guests.

There is a fee per dog, charged according to the Vidor Resort price list.

There are no limits on the number or size of dogs, as long as they are responsibly managed.

Yes, ground sheets under the awning are allowed as long as they remain tidy and within the pitch boundaries.

Yes, internal roads are wide and designed for easy manoeuvring of large campervans and caravans.

No, night entry is not allowed in order to ensure the rest and tranquillity of other guests.

Yes, visitors are allowed for up to approximately 1 hour. After that, an additional charge may apply according to the Vidor Resort price list.

Yes, an additional car can be parked depending on availability and reception instructions.

Yes, you can leave your camper or caravan on the pitch and leave with your car.

Yes, Vidor Resort offers private bathrooms in different types, including shower, jacuzzi and luxury options, subject to availability.

Yes, the sanitary blocks include children’s facilities with smaller toilets and sinks.

Yes, there are coin-operated washing machines and dryers available.

Yes, fridges ore frezeers are available for rent next to the reception building, subject to availability.

Yes, gas is available via the internal system or gas bottles sold at the Vidor Resort market.
The empty bottle must be returned when exchanging.

Yes. Vidor Resort is an ideal destination for guests travelling with a campervan, caravan, van or tent.

The pitches are spacious, the facilities are modern and comprehensive, and the location in the heart of the Dolomites allows you to enjoy nature without giving up comfort.

Guests also have access to the Vidor Aquapark, making the resort an excellent choice for families and for anyone looking to relax after a day outdoors.

Yes, all pitches are equipped with a TV connection. Italian digital terrestrial television is available together with a selection of international channels for foreign guests.

The Vidor Resort campsite is ideal for families, couples, groups of friends, outdoor enthusiasts and anyone looking to combine the freedom of camping with the comfort of a resort in the Dolomites.

Choosing a pitch at Vidor Resort means enjoying the beauty of the Dolomites without giving up comfort. Spacious pitches, modern facilities, an Aquapark, wellness centre, restaurants, pizzeria, bar, market and many family-friendly services make it an ideal destination for an outdoor holiday.

Yes. Vidor Resort is especially popular with families thanks to its spacious pitches, Aquapark, playgrounds, children's entertainment (during selected periods), family-friendly facilities and easy access to nature.

Yes. Vidor Resort is also an excellent choice for couples looking to relax in the Dolomites. The wellness centre, restaurant and the surrounding mountain landscape offer plenty of opportunities for a peaceful and enjoyable holiday.

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It depends on the season. During low season, the campsite offers a peaceful and relaxing atmosphere. In high season and holiday periods, the resort is livelier due to the higher number of families and organised activities.

Vidor Resort combines the freedom of camping with the facilities of a full-service resort. Spacious pitches, an Aquapark, wellness centre, restaurants, pizzeria, bar, market and a wide range of services create a unique holiday experience.

During winter, the resort also offers a ski-in/ski-out location with direct access to the ski slopes, allowing guests to enjoy the mountains without using their car.

This combination of nature, comfort, premium facilities and an exceptional location makes Vidor Resort a unique destination in the Dolomites.

Yes. Once you arrive at Vidor Resort, you can enjoy your entire holiday without moving your camper. The resort offers an Aquapark, wellness centre, restaurants, pizzeria, bar, market, entertainment (during selected periods) and many other services. Hiking trails, cycle paths and ski lifts are also easily accessible from the resort.

The Vidor Resort campsite is ideal for families, couples, groups of friends, outdoor enthusiasts and anyone looking to combine the freedom of camping with the comfort of a resort in the Dolomites.

Vidor Resort offers a wide range of accommodations including Nature Lodges, Chalets, mountain huts, Luxury Bilo, Luxury Trilo and other apartments. They differ in size, style, capacity (from 2 to 8 guests) and location.

Some apartments are also located in the centre of Pozza di Fassa.

The choice depends on the number of guests, holiday style and preferred location. Some units are more exclusive like Nature Lodges, while others are ideal for families like Luxury Trilo apartments.

Each accommodation includes detailed descriptions.

Accommodations can host between 2 and 8 guests, depending on the chosen type.

No, most accommodations are located inside the resort, but some apartments are also available in the centre of Pozza di Fassa.

Yes, Vidor Resort also offers apartments in the centre of Pozza di Fassa for guests looking for a more independent stay.

Apartments are available during the opening season of Vidor Resort, when the campsite is also open.

In high season, stays are usually 7 nights (Saturday–Saturday or Sunday–Sunday). In low season, stays from 3 nights are possible depending on availability.

No, access to the Aquapark is not always automatically included.

It is available only if you book a specific package such as HAPPY FAMILY or VIP, depending on the period.

No, the HAPPY FAMILY package is not always mandatory.

It is required only in certain periods, while in other times it can be added optionally.

It includes access to the Aquapark for the whole family and the wellness area for adults (fitness area excluded).

Yes, all units have fully equipped kitchens including hob, fridge, dishwasher, microwave and kitchenware.

Yes, all accommodations include one or more private bathrooms depending on the unit type.

Bed linen is always provided. Towels are available on request and may be included or charged separately depending on the booking.

Yes, all accommodations include free Wi-Fi.

Do the accommodations have TVs?

Yes, all units include a dishwasher.

Yes, all accommodations include a microwave.

Some accommodation types also include an oven. This depends on the specific unit and is always indicated in the description.

Yes, all units include a coffee machine and moka pot. Some accommodations also offer additional coffee machines depending on the unit type.

Yes, pets such as dogs and cats are welcome in most Vidor Resort accommodations. Please let us know when booking so we can check whether your chosen accommodation allows pets.

No, pets are welcome in most accommodations, but not all. Please check availability when making your reservation.

Yes, an additional fee applies for each pet according to the Vidor Resort price list.

For your dog's wellbeing and out of respect for other guests, we recommend not leaving your dog alone in the accommodation for extended periods, especially if it may bark or become distressed.

Pets are welcome at Vidor Resort, but they are not allowed in certain areas such as the Aquapark, wellness centre and other restricted areas for hygiene and safety reasons.

The best choice depends on your dog's size, the number of guests and your preferences. Our team will be happy to recommend the most suitable pet-friendly accommodation for your stay.

Check-in is available from 3:00 pm or 4:00 pm, depending on the accommodation booked. The exact time is indicated in your booking confirmation.

Check-out must be completed by 10:00 am on the day of departure.

Yes, late check-out is available subject to availability and for an additional charge. Please contact reception during your stay.

It depends on the season. During high season, many accommodations have fixed weekly stays starting on Saturday or Sunday. In low season, more flexible arrival days are usually available.

Yes. The kitchen must be left clean and tidy before departure. Otherwise, an additional €100 cleaning fee will be charged.

Yes, additional cleaning services are available on request for an extra charge. Please contact reception.